Shipping & Returns – AU Salon Supplies
Shipping Policy
At AU Salon Supplies, we are committed to providing fast, reliable and stress-free delivery. Most standard orders are dispatched within 1–2 business days from the time your order is placed.
You will receive an email notification with your tracking number once your order has been shipped.
Free Shipping Offer
We aim to make your shopping experience smooth and affordable.
✔ FREE shipping on orders over $99
❗ Excludes all salon furniture items
Metro Areas
Orders Under $99
Shipping is not calculated automatically at checkout.
Once your order is received, our team will contact you via email or phone with the correct shipping cost.
Orders Over $99
Free shipping on all eligible products (excluding salon furniture).
Regional Areas
Orders Under $99
A flat rate of $15 applies.
Orders Over $99
Free shipping on all eligible products (excluding salon furniture).
Shipping Rates
Delivery fees cover courier costs and ensure your order arrives safely and on time.
Shipping fees may vary depending on weight, size, and delivery location.
Estimated Delivery Times
Delivery timeframes are estimates and may vary based on courier networks and location.
Metro Deliveries
Melbourne, Sydney, Brisbane, Gold Coast, Sunshine Coast, ACT: 1–3 business days
Adelaide: 3–5 business days
Hobart, Perth, Darwin, Alice Springs: 6–10 business days
Country & Rural Deliveries
QLD & NSW: 3–6 business days
ACT & VIC: 4–8 business days
SA: 6–12 business days
WA, NT & TAS: 10–16 business days
No dispatch or deliveries occur on Public Holidays.
Returns Policy – AU Salon Supplies
14-Day Returns
We understand that sometimes things don’t work out.
General Return Guidelines
Items must be returned within 14 days of the purchase date.
Items must be unopened, unused, and in their original packaging for:
Change of mind
Incorrect item ordered
Gift cards and vouchers cannot be returned unless faulty.
Return Shipping & Refunds
Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect).
Refunds are processed within 3–5 business days after the returned item has been received and inspected.
Our team is always here to assist with the return process.
Warranty
AU Salon Supplies provides warranties on selected electrical items and salon equipment. Warranty terms vary by product and brand.
If your item develops a fault:
Contact us with your order number and details/photos of the issue.
We will provide a warranty reference number and further instructions.
Return the item to us (postage may apply).
Once assessed and approved, the item may be repaired, replaced, or refunded as per manufacturer policy.
Contact Us
For any questions regarding shipping, returns, warranty or order updates, feel free to reach out:
📞 0483 281 119
📧 info@ausalonsupplies.com.au
