❓ Frequently Asked Questions (FAQs)
Welcome to our FAQs page!
We've gathered answers to the most common questions about shopping with Au Salon Supplies—from shipping and returns to product details and wholesale accounts.
If you don’t find the answer you’re looking for, feel free to contact us and our team will be happy to help.
🛍 Orders & Payments
Once your order has been dispatched from our warehouse, you will receive an email from Au Salon Supplies with your tracking details. This will include a link to track your delivery in real time. If you haven’t received your tracking information within the expected timeframe, please check your spam folder or contact us for assistance.
At Au Salon Supplies, we accept a wide range of secure and convenient payment options, including:
Credit & Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Google Pay
Stripe
All payments are processed securely to ensure your personal and payment information is protected.
Yes, you can! If you need to update your order (such as changing items, shipping address, or contact details), please contact us as soon as possible after placing it.
We’ll do our best to accommodate your request, but please note that once the order has been packed or shipped, changes may no longer be possible.
🚚 Shipping & Delivery
Order processing usually takes 1–2 business days to prepare your items for dispatch.
Once shipped, delivery typically takes 2–7 working days, depending on your location and the shipping method selected.
You’ll receive a tracking link via email as soon as your order leaves our warehouse so you can follow its progress.
Yes, we do offer express shipping upon request!
If you need your order urgently, please contact us directly before placing your order, and we’ll arrange express shipping for you where possible. Additional charges may apply depending on your location and the size of your order.
At this time, we do not offer international shipping.
Au Salon Supplies currently delivers to Australian addresses only.
We’re always looking to expand, so stay tuned for updates in the future!
🔄 Returns & Refunds
At Au Salon Supplies, we want you to be completely satisfied with your purchase.
If you’re not happy with your order, you can request a return or exchange within 14 days of receiving your items.
Please note:
Products must be unused, unopened, and in their original packaging.
Some hygiene-sensitive products may not be eligible for return.
To start a return, please contact our customer support team with your order details.
Once we receive and inspect the returned items, we will process your refund or exchange promptly.
For more details, please visit our Returns & Exchanges page or contact us directly.
To return a product, please follow these simple steps:
Contact our customer support team within 14 days of receiving your order to initiate the return.
Provide your order number and details about the product(s) you wish to return.
Ensure the items are unused, unopened, and in their original packaging.
We’ll guide you through the return shipping process and provide the return address.
Once we receive and inspect the returned items, we’ll process your refund or exchange promptly.
If you have any questions during the process, feel free to reach out to us anytime.
Once we receive and inspect your returned items, refunds are typically processed within 5–7 business days.
The refunded amount will be returned to your original payment method. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
If you have any concerns about your refund status, please don’t hesitate to contact our customer support team.
📦 Products & Stock
Yes, absolutely! Au Salon Supplies only stocks 100% genuine and authentic products sourced directly from trusted brands and official distributors.
We take great care to ensure every item meets strict quality standards so you can shop with confidence.
If you ever have any concerns about product authenticity, please contact us immediately.
If a product you want is out of stock, don’t worry!
You can sign up for email notifications on the product page to be alerted as soon as it’s back in stock.
Alternatively, feel free to contact our customer support team for information on restock dates or suitable alternatives.
We’re always working to keep our inventory updated and available for you.
Currently, we do not offer product samples.
However, if you have questions about any product or need recommendations, our team is happy to help—just get in touch!
👥 Account & Wholesale
Creating an account with Au Salon Supplies is quick and easy!
Click the Sign Up or Create Account button at the top of the website.
Fill in your details including your name, email address, and a secure password.
Submit the form and you’ll receive a confirmation email.
Follow the link in the email to verify your account and start enjoying faster checkout, order tracking, and exclusive offers.
If you need any assistance during the process, feel free to contact our support team.
If you are a salon or trade professional, please select Wholesale User as your user type during registration.
Important:
You will need a registered ABN (Australian Business Number) to apply.
All wholesale accounts require approval from our team before access is granted.
Once approved, you’ll enjoy exclusive trade pricing and special benefits tailored for industry professionals.
To reset your password:
Go to the Login page.
Click on the “Forgot your password?” link.
Enter your registered email address and submit the form.
You’ll receive an email with a link to reset your password—just follow the instructions to create a new one.
If you don’t receive the reset email within a few minutes, be sure to check your spam or junk folder. Still need help? Contact us and we’ll assist you directly.
❓ Still Have a Question?
Didn’t find the answer you were looking for?
Fill out the form below and our team will get back to you as soon as possible
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